How do I return an item?
You can request a return within 14 days of receiving your order by contacting us at reloveoutlet@hotmail.com. For more information about your consumer rights, please see our Right of Withdrawal page.
Return costs are the responsibility of the customer and differ depending on the country.
Items must be unused and in their original condition and packaging.
If your item arrives damaged or you receive the wrong product, we will resolve the issue free of charge and cover all return costs.
What are the shipping fees?
Orders with a total value exceeding €60 are eligible for complimentary standard shipping.
Please note that shipping rates may vary for certain countries. The precise shipping cost for your order will be calculated and displayed at checkout.
How do I know which size to choose?
Each product includes a personalized size chart in its description. Please refer to it to select the best fit.
How can I contact customer support?
For any inquiries or assistance regarding your order, returns, or products, please contact us via email at reloveoutlet@hotmail.com, or use the contact form provided below. Our team aims to respond within 24 hours during business days.